FAST, RELIABLE SERVICE FOR YOUR EPSON PRODUCTS
CoverPlus are Epson's extended warranty and service plans offering peace of mind knowing that you are covered for all parts and labour for the life of your CoverPlus contract
Cover that gives you peace of mind
We are committed to offering a fast, reliable service to ensure that your Epson products are back up again and running smoothly as soon as possible.
Additional service and support coverage
No unexpected repair costs for up to 5 years.
Upfront pricing
Simplified budgeting and greater control of service expenses.
Epson authorised service agents
Product repaired by Epson trained professionals.
Epson Service Centres
We offer a wide network of repair agents to serve you.
Unlimited phone and email support
Our Customer Interaction Centres provide phone and email support throughout the life of your Epson product.
Remote support
Epson offer a wide range of remote support options. For more details please contact your local Epson Customer Interaction centre.
Standard warranty vs CoverPlus vs Product Life Cycle Extension Programme | Standard Warranty | CoverPlus | Product Life Cycle Extension Programme |
|---|---|---|---|
| Number of years covered | 1-2 years as standard | Up to 5 years in total | Up to 8 years in total for qualifying products |
| Response time | Response Target | Priority response time | Priority response time |
| Upgrade service standard service type | No | Yes | Yes |
| View standard commercial warranty | View terms and conditions | View terms and conditions |
Service types we provide
CoverPlus provides a number of service offerings:
Return to base
These service packs offer repair for your product at an Epson Authorised Service Centre for the duration of the selected coverage period. Parts and labour are covered. Some parts designated as lifetime or maintenance are only replaced on failure, not at end of their life. You send or take your faulty product into an Epson repair centre and once repaired the product is returned to you by courier.
Available in 3, 4 and 5 year options.
On-site
These service packs offer on-site repair for your product by an Epson Authorised Service Agent. The engineer will visit your location to repair your product. We aim to respond within two working days.
Available in 3, 4 and 5 year options.
On-site swap
These service packs offer on-site repair or replacement for your product by an Epson Authorised Service Agent. An engineer will visit your premises to collect the faulty unit and take it to your local service centre for repair. Once finished the repaired product will be returned to you. Once the call has been scheduled we aim to get to you within two working days.
Available in 3, 4 and 5 year options.
How to purchase CoverPlus
Start using your CoverPlus extended warranty in 5 easy steps.
Select and purchase your CoverPlus pack
Place your order online or via your dealer
You will receive an email from Epson confirming your extended warranty and registration code for your product
A PDF will be attached giving full details of what’s included in your extended warranty and contact details for technical support. You will also receive a 16 digit security code for you to register your product.
Register your Epson product online
You will need to register your Epson product using the 16 digit security code within your confirmation email.
Check your product warranty
You can go back and check your Epson product’s extended warranty.
How to purchase the Product Life Cycle Extension Programme
Extend the lifespan of your Epson product by purchasing our new warranty option, providing added protection and security for your investment.
Ensure your product already has a current CoverPlus Warranty registered
Contact your local dealer who will support you in purchasing the Product Life Cycle Extension Programme and will explain the product benefits
Frequently asked questions
When can I purchase a CoverPlus pack?
You can purchase a pack up to 60 days from the installation date of your Epson product.
When does the coverage period of the Epson CoverPlus Service Pack start from?
Packs provide assistance from day 1 of the installation of the product it is registered against. For example a 3 year CoverPlus pack lasts 3 years from the purchase of your product.
Is there a limit on the number of times I can have my product repaired during the coverage period?
There is no limit on the number of times a product can be repaired under Epson CoverPlus. Epson has the right to replace the product with a suitable equivalent in case further repair is not feasible.
How do I know when the coverage on my product is coming to an end?
Go to https://www.epson.lt/support enter your serial number and it will show your standard warranty and any extended warranty registered against your product.
How do I make a service call?
You can call, email or online chat with your local Epson Support desk. Full list of numbers and contacts are here.